Meaningful relationships will allow nurses to carry out their clinical jobs more easily while keeping patients engaged in their care. It is not only important that the patients understand what nurses expect from the conversation; it is also essential that nurses understand the patients and convey this understanding before they participate in the conversation. Always stand so that the patient can see the nurse’s face when communicating, as lip reading is part of all normal hearing. By making research easy to access, and puts the academic needs of the researchers before the business interests of publishers. The critical nature of effective communication as well as accountability and the ramifications of poor communication skills can be a result of the creation of a non-harmonious rapport with the patient that results in misunderstood communication concerning the methods of care and or options open to them, as well as a host of associated factors. This could be done by using an explanation, empathy for the listener, and praise for the listener, an apology for the consequence for the listener or a compromise that is favorable to both people. Lack of collaboration between the nurses and the doctors in information sharing also hinder effective communication. *Address all correspondence to: firstname.lastname@example.org. The nurse needs to be sensitive when dealing with a patient from a different culture [9, 15, 16]. Reassurance is not based on fact or real certainty. Give emotional support: The presence of an empathetic nurse, that is, one who can enter into the patient’s shoes and understand the patient’s experience, is immensely supportive of the patient. Effective communication is an important component of quality patient care. Communication skills are vital to a healthy, efficient workplace. Effective communication within a … Lean forward, listen intently and maintain eye contact if it culturally acceptable. HealthStream: The Importance of Communication in Nursing. Repetition is necessary in teaching process. CJON had a great article, "Oncology Nurse Communication Barriers to Patient-Centered Care," by Drs. Do not interrupt until the sender has completed the message. Provide opportunities for patients and their families to share their concerns. Nursing Times [online]; 114: 3, 46-47. While variances exist between instructors, the lecture-lab model is premised on the teachers giving, and the students passively receiving, knowledge. Licensee IntechOpen. The patient can then disagree with it, or confirm that your conclusions are true, “You must have been exhausted after walking a long distance from home to the hospital”, Make supportive remarks to encourage the patient to participate in the conversation. When Written Communication is More Effective. The Oxford English Dictionary defines communication as "the imparting, conveying, or exchange of ideas, knowledge and information'. The author wishes to acknowledge the Durban University of Technology for funding this book chapter. For example, there are questions about communication with nurses, communication about medications, communication about pain, and communication between the healthcare team. Is their body language, intonation and choice of language reflective of a confident assertive person? Many communication programs focus on delivering bad news, however, Meyer is particularly interested in moving beyond those first conversations to those that occur over time. Communication is seen as a process in which the listener gives feedback or responds to a message after a process of interpretation. As PhD students, we found it difficult to access the research we needed, so we decided to create a new Open Access publisher that levels the playing field for scientists across the world. doi: 10.1136/bmjqs.2010.040238. Introduce yourself in a professional manner. It is much easier to speak than to listen. They are: The purpose of communication is to inquire, inform, persuade, entertain, request and investigate. Arguably, communication tops the list. A nurse must therefore, continuously try to improve his/her communication skills as poor communication can be dangerous and lead to confusion. Every member of the healthcare team, whether they are nurses, physicians or administrators, need to be aware of the delicate nature of communications in healthcare. The nursing process moreover as a scientific method of exercise and implementation of Nursing, is achieved through dialogue, through interpersonal environment and with specific skills of verbal communication (3). 1. explain the blocks tocommunication in nursing.6. Available from: Guidelines for successful therapeutic interactions, Counter-productive communication techniques, This gives the patient the freedom to choose what he/she wishes to talk about, This type of question allows the patient to talk about his/her views about the subject. In this way, a vague or abstract concept can be more easily explained, “Does the pain feel like a sharp or a blunt object that hits you?”, This gives the patient the chance to think, and/or to his/her organize thoughts. Provide a quiet environment without distractions. This helps the nurse more than it helps the patient, The nurse passes judgment on the patient’s behavior, thoughts or feelings and in doing so, places herself in the position of an adversary or a person who knows better and more, “As a Christian, I do not think you should terminate this pregnancy”, The nurse tells the patient how he/she ought to feel, think or act. Nurses strive to make all their communication with patients therapeutic, that is, their communication is purposefully and consciously planned to promote the patient’s health and wellbeing. Without enough nurses on staff, the amount of time available for each patient declines. Contact our London head office or media team here. The nurses therefore, decides on the purpose of the interaction before or shortly after it begins. Meyer feels these conversations are positive for patients and their families, and hold great potential for a nurse’s sense of professional fulfillment and pride. Learn more about howto file a complaintabout a distanceprogram or courses. These include respect, expressing feelings, having your own priorities, being able to say ‘no’, being able to make mistakes and choosing to say nothing. The patient’s culture may block effective nurse–patient interactions because perceptions on health and death are different between patients [12, 13, 14]. We are IntechOpen, the world's leading publisher of Open Access books. ’ feelings in information sharing also hinder effective communication relates with patients concentrate on definitions... A.V.Aids faster learning and grasp the client attention moral and religious convictions between the patient whether he/she prefers to a. 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